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Frequently Asked

What is Sholder?
Sholder is an online platform that connects people trained in relational, space-holding skills, with people who are looking for mental or emotional support, in order to tap their own inner wisdom, feel seen and heard, and walk away with insights, feeling empowered.

The word Sholder is a contraction of the words “space holder”. A Sholder is trained to help you process emotions, unpack your thoughts and experiences without judgment or labels.
How is this different from online therapy or coaching?
Sholders aren’t focused on improving you or changing you but instead shine a light on what is wanting to emerge for your optimal outcome. Sholders complete a skills-based training that combines key practices that have proven to be effective tools in support such as deep listening, asking powerful questions, guiding somatic inquiry and offering reflection. Sholders are not required to have any formal accommodations or licenses to use these practices to provide community-based support on our platform.
Can Sholdering be a substitute for traditional therapy?
It is up to you. Please note, however, Sholders do not provide advice nor make diagnoses and are not trained to deal with the serious mental health issues dealt with in therapy. Our Sholders do complete proprietary training and will ask you powerful questions so you can tap into your inner wisdom to generate insights and become empowered.
How are Sholders trained?
Our staff of world-renowned psychologists, shamans and social researchers have developed a proprietary method to best train and certify individuals in becoming Sholders. This unique body of knowledge has been drawn from the best practices across several modalities of healing. By design, our collective of Sholders reflect the whole of human experience to support Sharers to access their own wisdom and perspectives. Sholders are part of a vibrant, engaged community that have access to ongoing training and connection events.
How are Sholders verified?
Sholders are required to complete an experientially intensive 18 hour, 2.5 day workshop, practice and submit a video of a 50-min session where they demonstrate knowledge of the proprietary Sholder Arc and Five Skills in the art of holding space.
What kind of commitment is required?

You decide. We offer unique pathways for personal evolution that can be utilized in short or long term timeframes. You may need a quick touch base to tackle a specific issue and be on your way or you could benefit from a longer term ongoing relationship.

What about confidentiality?

Trust is critical to ensuring your comfort and safety. As such, your Sholder will only receive your first name and initial and is trained to only discuss topics that you’re comfortable sharing. Sholders sign an agreement to keep confidential any of your personal or sensitive information. In addition to you deciding what level of personal information to share, we use only encrypted communications technologies and offer audio-only options for those who want added anonymity.

How is my privacy protected?

We take your privacy and confidentiality seriously. We have built state-of-the-art technology, operations, and infrastructure with the goal of protecting your privacy and safeguarding the information you provide. It is important for us that you know exactly how your privacy and confidentiality is treated, for more information see our Privacy Policy. However, here are some things it might helpful for you to know:

  • Everything you tell your Sholder is confidential
  • We don’t cooperate or work with any insurance companies so nothing needs to be shared, reported or filed with them
  • Our servers are distributed across AWS Data Centers compliant with SOC2, CSA, ISO 27001 among others for optimal security and protection
  • Our data center uses automated code testing, vulnerability testing (including OWASP Top 10) and continuous monitoring technologies to protect against malicious actors
  • Our browsing encryption system (SSL) follows modern best practices
  • Our databases use state of the encryption at rest so that they essentially become useless in the unlikely event that they are stolen or interfered with

Is any of my personal information available to a third party outside of Sholder or their affiliates?
Never.
Do you take insurance?

No, not at this time. We created Sholder to make mental and emotional well-being more affordable and accessible, which is reflected in our pricing.

How do I refer someone to Sholder?
You can direct them to my.sholder.com to sign up to be a Sholder or a Sharer.

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